Terms of service
Article 1 – Definitions
In these terms and conditions, the following definitions apply:
Cooling-off period: the period during which the consumer can exercise the right of withdrawal;
Consumer: the natural person who is not acting in the exercise of a profession or business and enters into a distance contract with the entrepreneur;
Day: calendar day;
Duration transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
Durable medium: any tool that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information;
Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period;
Model form: the model withdrawal form made available by the entrepreneur;
Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;
Agreement: see Article 10;
Distance contract: an agreement concluded within the framework of a system organized by the entrepreneur for distance selling, using one or more means of distance communication;
Means of distance communication: a method used to conclude an agreement without the consumer and entrepreneur being in the same place at the same time;
General Terms and Conditions: these General Terms and Conditions of the entrepreneur.
Article 2 – Identity of the entrepreneur
Trade names:
IMPACTBOW
DUTCHPREPPER.COM
DIVALO Trading
TomorrowNow
Address:
De Taling 59
7609 VA Almelo
Netherlands
Email: customerservice@dutchprepper.com
Chamber of Commerce number: 85304808
VAT number: NL004076840B24
Article 3 – Applicability
These terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these terms will be made available to the consumer. If this is not reasonably possible, it will be indicated that the terms can be inspected at the entrepreneur’s premises and will be sent free of charge upon request.
If the contract is concluded electronically, the terms may be provided electronically in such a way that they can easily be stored on a durable medium.
If additional product or service conditions apply, the consumer may always rely on the provision most favorable to them in case of conflict.
If any provision is invalid, the remaining provisions remain in force, and a replacement provision will be agreed upon that aligns as closely as possible with the original intent.
Situations not covered will be interpreted in accordance with the spirit of these terms.
Article 4 – The offer
The offer is non-binding and may be changed.
Descriptions of products/services are complete and accurate. Images are a true representation, but colors may differ.
Obvious errors are not binding.
All prices include taxes. The offer clearly states rights and obligations, including price, shipping costs, payment, delivery, and withdrawal rights.
The consumer acknowledges applicable laws (e.g., weapon laws) and minimum age requirements where relevant.
Article 5 – The agreement
The agreement is concluded when the consumer accepts the offer.
Electronic acceptance will be confirmed. Until confirmation, the consumer may cancel.
The entrepreneur ensures secure data handling and payment systems.
The entrepreneur may refuse orders if justified.
The consumer receives key information including contact details, withdrawal conditions, and guarantees.
All agreements are subject to product availability.
Article 6 – Right of withdrawal
Products:
Consumers may withdraw within 14 days after receipt.
Products must be returned unused, in original condition and packaging.
Return requests must be submitted via email (retouren@divalo.com) including order number, reason, evidence, and bank details.
After notification, the product must be returned within 5 days with proof of shipment.
Failure to comply results in a final sale.
Services:
Withdrawal is possible within at least 14 days after conclusion.
Article 7 – Costs in case of withdrawal
Return shipping costs are borne by the consumer.
Refunds are processed within 30 days after receipt or proof of return.
Damage caused by improper use is the consumer’s responsibility.
Article 8 – Exclusion of withdrawal
Withdrawal may be excluded for certain products (e.g., custom items, perishable goods, hygiene products, damaged goods, consumables).
Also excluded: opened software, audio/video, and items damaged by misuse.
Certain services (e.g., bookings, lotteries) are excluded.
Article 9 – Liability disclaimer
The entrepreneur is not liable for damages caused by products or services.
Use is at own risk. This includes bodily injury, material damage, or death.
Article 10 – Prices
Prices remain fixed unless VAT changes.
Variable pricing may apply due to market fluctuations.
All prices include VAT and are subject to errors.
Article 11 – Conformity and warranty
Products comply with the agreement and legal standards.
Warranty does not affect statutory rights.
Defects must be reported within 7 days.
Warranty is void in case of misuse or unauthorized repair.
Article 12 – Delivery
Orders are handled carefully and delivered within 30 days unless agreed otherwise.
Delays allow cancellation without compensation.
Risk transfers upon delivery.
Article 13 – Duration transactions
Consumers may cancel ongoing contracts with max. one-month notice.
Automatic renewals are restricted.
Article 14 – Payment
Payment must be made within 5 days unless otherwise agreed.
Incorrect payment details must be reported immediately.
Article 15 – Complaints
Complaints must be submitted within 7 days via customerservice@dutchprepper.com.
They are handled within 30 days.
Article 16 – Disputes
Dutch law applies.
The Vienna Sales Convention does not apply.
Article 17 – Additional provisions
Additional provisions must not disadvantage the consumer and must be recorded on a durable medium.